Agenda

Agenda

Business Programme

 

08.30

Meet and Greet 

Start your day with like-minding peers, growing your digital network over breakfast

9.00

Chairman's Welcome

Jonathan Swift, Director of Content, Insurance Post 

9.05

Opening Keynote Address: The InsurTech with Amazon behind it: The Acko General Insurance Story

Varun Dua will give his personal insight into the journey of creating and launching a full stack insurer in India- which is notable on a number of fronts:

  • The first InsurTech that Amazon has invested in, leading a recent $12m round in May this year.

  • Ranked second in the Post/Tallt Ventures top 100 InsurTech ranking, one of the most potential to influence, change or entirely disrupt the global market.

  • Its CEO and founder Varun Dua has already launched a notable InsurTech start-up in Coverfox

He will explain how the business has linked up with some notable partners including Amazon and local ride share giant Ola to gain traction; how it worked with the local regulator to accelerate its ambitions; the reaction from the incumbents; and its future plans.

Varun Dua, CEO and Founder, Acko General Insurance

9.35

InsurTech Partnerships in Practice: What makes a good partnership?

  • Get inside the head of industry leaders who have developed successful partnerships, and discover what insurers and InsurTechs are look for when entering into a new business collaboration 
  • Understand how you can best take advantage of the opportunities available:
  • InsurTechs, get on the radar! Understand the best pathways to develop a partnership, and who you need to approach and how.
  • Insurers, get ahead! How do you identify the right partnerships for maximum benefit and which new entrants could work best with you?
  • Enhance your understanding on the new areas that InsurTechs are developing into, and learn how they can benefit your business

Panellists:

Arslan Hannani, Head of Market Management Retail GI, UK, Zurich Insurance

Erik Abrahamsson, CEO, Digital Fineprint

Steve Wilkins, Head of Underwriting, Hiscox

Tobias Taupiz, CEO, Laka

Jacqueline McNamee, Founder and CEO, C-Quence Technologies 

10:05

InsurTech Power Pitch: Kick start your partnership today!

  • Hear from the newest talents in the sector; three minute power pitches from emerging start-ups
  • Hear LIVE feedback from industry leaders
  • Understand what it takes to succeed in developing a partnership 
  • Hear from InsurTechs and insurers on how to thrive in this new digital era

Power Pitch Presenters: 

Avi Yaacov, CEO and Co-Founder, Polywizz

Ram Srinivasan, Co-Founder, Zasti

Judges:

James Tootell, Director, Eos Venture Partners

Glen Clark, Head of Transformational Propositions, Allianz 

Michael Ashton, Senior Executive, Gibraltar Finance

10.35 Caffeine Hit 

Streamlining internal processes through the effective use of data

Chaired by Jane Disney, Industry Principal & Value Adviser, SAP 
SAP 150p

11.00

Big Data: Driving Mass Customisation

Understand how reliable and accurate data management through the use of data tiers can build personalised offerings.

-  How can the right capability and technology help you effectively use Big Data to re-engage customers with your products?

-  Understand how the effective use of technology can unlock previously inaccessible data to allow you to meet customer expectations

- How do we use behavioural data to enhance innovative services and streamline the purchasing process?

Jane Disney, Industry Principal and Value Adviser, SAP

11.20

10 Minute Transition Time 

11.30

Intelligent Automation – combining predictive models, workflow and robotics

Increasingly Insurance companies have looked to robotic process automation, and workflow engines to drive efficiency within their underwriting and claims processes. In this session we will examine the roll of sophisticated decision engines in adding a level of intelligence to this automation.

Using predictive models and more sophisticated rule sets, that remain in the control of the business, it is possible to deliver both additional efficiency and support better outcomes in terms of performance and risk management. 

David Ovenden, Global Director, Pricing, Product, Claims and Underwriting, Willis Towers Watson 

11.50

10 Minute Transition Time 

12.00

Customisation through the use of Robotics 

Understand how the increase in Robotic Process Automation has provided strategic benefits for both customer and company.

  • How can RPA develop from an automated processing system to having a human level of understanding with the use of AI?
  • Explore how combining RPA and AI can help add to your business strategy.

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12.20

10 Minute Transition Time 

12.30

Blockchain: Moving into the digital light

  • What is the potential to remove legacy platforms using Blockchain and how viable is it?
  • With Blockchain having the ability to improve customisation, what hindrance will GDPR have in making this possible?

Ken Marke, Chief Marketing Officer, B3i

12.50

10 Minute Transition Time 

13.00

LIVE Showcase on the practical applications of Blockchain 

Ranvir Saggu, CEO, Blocksure

13.10

Networking Lunch 

Emerging Tech: Developing Insurance into a New Age

Chaired by Jonathan Swift, Director of Content, Insurance Post 
Outsystems

11.00

How do you go from being a traditional insurer to a digital insurer?

  • Understand the emerging trends that affect the insurer of today
  • How can an effective digital roadmap give you a competitive edge?

Senior Representative from Outsystems

11.20

10 Minute Transition Time 

11.30

Insuring against the unknown: Understanding the development of new policies 

A major opportunities emerging through the development of new sectors such as the Gig economy, how can new technologies help us understand new risk profiles?

The ability to be a market mover: Understand how your company can be at the forefront of change.

Harry Franks, CEO, Zego

11.50

10 Minute Transition Time 

12.00

 Getting new stuff done in a big established insurer

How to bring technology into propositions, within a 300 year old insurance company

The reality of getting stuff done, what you want to do requires different thinking and approaches to what the corporate is used to.

Becoming digitalised without a need for a completely separate garage 

Kenny Leitch, Global Connected Insurance Director, RSA Group

12.20

10 Minute Transition Time 

12.30

The Culture of Transformation: Employee 2.0

Preparing for digitalisation starts with the workforce. How will traditional insurance roles develop through digitalisation?

Understanding the future workforce, and how employees and employers can work together to achieve optimal transformation.

Laura Mulleny, Associate Director, BGL Group

12.50

10 Minute Transition Time 

13.00

LIVE Showcase of new and emerging sectors 

James Gibson, Insurance Product Owner, Revolut

13.10

Networking Lunch 

IoT and AI: Increasing Customisation 

Chaired by Paul Ridge, Head of Insurance, UK & Ireland, SAS 
SAS1

11.00

AI: Making your customer experience the best it can be 

What extent will machine learning impact on customisation?

Exploring the opportunity that AI and machine learning have in customisation?

Panellists:

Tiffany Carpenter, UKI Head of Customer Intelligence Solutions, SAS

Lou Lwin, Head of Enterprise Architecture, MarkerStudy 

Kristian Feldborg, CO-Founder and CTO, Policycastle.com

11.20

10 Minute Transition Time 

11.30

Transformation in Insurance: Impact of customisation through AI and IoT

  • How will IOT data impact insurance services from claims settlement to increased customer retention
  • Exploring best AI & Machine Learning practices to tailor accurate insurance models.
  • Translating IoT and AI into the effective strategies for business value.

Huma Lodhi, Principle Data Scientist, Direct Line Group

11.50

10 Minute Transition Time 

12.00

Introducing and embedding artificial intelligence into an organisation is a journey 

Head how winning the hearts and minds of your organisation is just as important that as knowing the technology. This is an intersting twist on one of Ghandhi's most famous quotations!

James Breeze, Digital Artificial Intelligence and Analytics Lead, XL Catlin

12.20

10 Minute Transition Time 

12.30

Integrating IoT into a digital transformation programme

  • How much of a priority should IoT be in terms of an insurer’s wider digital transformation programmes?
  • Is the insurance sector ready for the culture shift to risk prevention and risk management that will likely be facilitated by greater use of IoT?
  • What partners should insurers look to work with to get the best out of IoT?

 

12.50

10 Minute Transition Time

13.00 

LIVE Showcase on the practical applications of IoT

Adam Rimmer, CEO and Co-Founder, FloodFlash

13.10

Networking Lunch 

14.10

Keynote Address: Developing a 300 year insurer into the future

Shirine Khoury-Haq is responsible for driving modernisation across Lloyd’s and the wider London market, through the London Target Operating Model (TOM). This programme of business solutions is designed to make it easier to do business with the London Market, the world’s largest commercial insurance hub, making it more accessible to its global customer base.  Understand the complications and strategies used to implement digital transformation across over 300 insurance businesses.  

In addition, hear Shirine discuss the Lloyd’s Lab, the global insurance market’s new innovation accelerator. For the first time in its 330-year history, Lloyd’s is opening its doors to the global tech start-up and entrepreneur community, giving unparalleled access to the world’s largest insurance market for specialist insurance and reinsurance, in support of its digital evolution. 

Shirine Khoury-Haq, Chief Operating Officer, Lloyd's of London

15.00

Panel Debate: 2025 C-Suite Panel

As the insurance industry slowly develops into a fully-fledged digitalised sector, how will the data driven, analytical, customer focused insurer look                                                                                                                                                      

Explore how the future use of big data, Blockchain and AI will give customers the experience they desire.

How far have insurers adopted cognitive technologies to prepare for the digitalised future, and what lessons can you learn?

How will partnership and collaboration help build the utopia of insurance?

Panellists:

Darrell Sansom, Chief Customer and Innovation Officer, AXA

Charlie Blackburn, CTO/CIO, Azur

Dylan Bourguignon, CEO, so-sure

Steven Mendel, CEO and Co-Founder, BoughtByMany 

15.30

Closing Keynote Address: Understand the changing behaviour of customer loyalty from the developer of Tesco Clubcard

Tesco Clubcard, in the early 90’s was a revolutionary idea that retailers scrambled to recreate, but sadly has become the norm, alongside a variety of other loyalty schemes which are largely transactional. As customer loyalty develops away from transactional loyalty to non-transactional benefits. Understand from the developer of Clubcard with over 40 years’ experience of customer analytics and development of loyalty schemes, how you can enhance customer engagement and sustainable growth through the development of customer loyalty.

Clive Humby, Chief Data Scientist, Starcourt

16.00

Closing Comments 

Jonathan Swift, Director of Content, Insurance Post